ESA VERIFICATION 101:
Key Phrases and Red Flags
Every PM Should Know
Learn how to recognize the pattern in fraudulent ESA requests, including the documentation gaps, provider red flags, and resident behavior.
Presented By
ESA requests aren't always what they seem, and more than half of them don't hold up under review. That's why we're pulling back the curtain on what our team sees every day.
On December 18th, Noelle and Victoria from the OurPetPolicy operations team hosted a FREE webinar breaking down how to spot unreliable ESA documentation before it becomes a problem.
We'll dive into:
The real fraud rate we're seeing across thousands of ESA requests (it's higher than you think)
Key phrases and red flags to listen for when residents submit requests
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About OurPetPolicy
OurPetPolicy delivers a comprehensive solution for property owners to confidently manage pets, assistance animals, and related resident requests across their portfolios. By combining technology with real-world expertise, OurPetPolicy helps reduce unreliable submissions, improve compliance, streamline communication with residents, and ease the growing administrative burden faced by property teams.
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Get instant access to the webinar replay
Please note only company emails will be accepted into the webinar.
Noelle Storey
Director of Customer and Product Operations
As Director of Customer and Product Operations, Noelle leads OurPetPolicy’s customer service teams and works across departments to translate customer needs into scalable product and process improvements. She brings a deep understanding of Fair Housing laws related to assistance animals, shaping OurPetPolicy’s reasonable accommodation review process to ensure the rights of both housing providers and individuals with disabilities are supported.
How to spot unreliable documentation
The difference between legitimate providers and fraudulent ESA providers, and why it matters
Bring your toughest questions, as we will also host a live Q&A to help you handle your most challenging ESA scenarios.
Don't miss this chance to gain pattern recognition skills and practical tactics from the team that's seen it all!
Real examples from our review of 200+ monthly requests
Victoria Doerr
Client Success Manager
As Client Success Manager at OurPetPolicy, Victoria guides new property management teams through onboarding and successful adoption of the platform. She brings strong knowledge of HUD/FHA guidelines for reasonable accommodation requests for assistance animals, helping protect the rights of both housing providers and residents with disabilities.
WEBINAR
