The Do's and Don'ts of ESA Verification

Comprehensive guidelines for property managers and landlords

Verifying ESA letters is a minefield.

Property managers and landlords alike struggle to verify the legitimacy of emotional support animal requests they receive. The looming threat of HUD, the sheer number of letters, and the limited resources at their disposal further intensify this challenge. In fact, because so many property managers are unsure of the legality surrounding ESA requests, most letters are automatically approved...

But not every letter is legitimate. And it is possible to deny requests while remaining compliant. On Thursday, November 30th, Logan Miller, OurPetPolicy Co-Founder, recently discussed the intricacies and best practices of verifying ESA letters.

In this FREE webinar we'll cover

Pitfalls to avoid

Extent of documentation you can request from tenants

Common tenant pushback & strategies for resolution

Case studies of ESA lawsuits and key takeaways

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About OurPetPolicy Powered by Landlord Tech

Landlord Tech offers products focused on solving problems for property managers and owners through technology and automation. Our mission is to provide digital tools to residential real estate owners and property managers that make a real difference to their business.

Landlord Tech's flagship product, OurPetPolicy, delivers a comprehensive solution for owners to manage tenants with pets, emotional support animals, service animals, and more. In addition, OurPetPolicy provides technology to reduce fraudulent emotional and service animal requests in an effort to address the growing challenges property management is facing.

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With Logan Miller, Co-Founder of OurPetPolicy and leading ESA expert

I have personally witnessed the dedication and integrity with which Our Pet Policy operates. They prioritize the well-being of individuals who genuinely require emotional support animals, as well as safeguard the rights of property owners by preventing the misuse of ESA privileges. Their commitment to maintaining the integrity of the ESA system is evident in the professionalism and thoroughness of their verification process.I wholeheartedly recommend Our Pet Policy to any organization seeking assistance in verifying ESA letters. Their expertise in distinguishing genuine ESA documentation from fraudulent ones is unparalleled, and they are steadfast in their commitment to upholding the highest standards of accuracy and reliability.

Sarah P.

C.O.O.